Service Support
Global Response · Technology Enabling · Ultimate Trust

Global Customer Service Network
24/7 Full-Cycle Service Coverage
Multi-language support: Chinese/English/Japanese/Korean four-language professional team, 15 minutes fast response (email/online chat/phone).
One-stop solution:
Pre-sales: free ESD risk assessment, material selection simulation (online tool + expert consultation).
Delivery: JIT delivery (48 hours in Asia, 72 hours in Europe and America).
After-sales service: unconditional return for quality problems + on-site process optimization service.
Joint Innovation Center: Jointly established ESD Materials Laboratory with Hong Kong University of Science and Technology to provide customized conductive/shielding solution development.
Open API interface, support customer MES/ERP system seamless docking (material traceability, quality data sharing).
Knowledge Enabling Program: Online Academy: Static Control Technology, Clean Packaging Standards and other 20 + courses (bilingual, IEST certification).
Technical workshop: 8 practical trainings around the world every year (special session for semiconductor/new energy/medical electronics).

Technical Collaboration Ecosystem
Full-chain support from laboratory to mass production

Intelligent Supply Chain System
Bonded Warehouse + Digital Logistics
Cross-border express line: Open "truck flights" from Dongguan to Hong Kong Airport, and international air cargo will be boarded in 12 hours
Deep localization: Build a "factory-port-airport" 30 km efficient circle around Dongguan's geographical and industrial advantages
Technical pragmatism: Select partners such as Shunfeng/Huawei, which have been verified in the Greater Bay Area, to reduce implementation risks.
Government-enterprise collaboration: Access to the government blockchain platform. Improve compliance while enjoying policy dividends
Quality control system: passed ISO 9001/14001 double certification, key parameters SPC control (CPK > 1.67).
After-sales guarantee: life cycle management: provide material aging test report (85 ℃/85% RH 1000h).

Quality Commitment and Assurance
Reliability exceeding industry standards